I'm not sure if this is in the right place but my problem is that one day I was just drawing, and out of nowhere the tablet shuts off. I try to unplug  and  replug everything and still nothing, only a quick flash of XP-PEN shows up on the tablet then nothing. I  thought maybe it was my wires so I got new ones, but that didn't help just  same flash of XP-PEN on the screen. 

I saw the post about  how they may not have the drivers for the new Catalina update for MACOS, but  I just found it  was weird that it stopped halfway through a drawing. I dont even know if this is how it would react if it is a driver issue...

I have emailed the service team and waiting to hear back... but wondering if anybody else could help?

XP-PEN Artist 16.5 running on MAC OS 10.15

Thanks!!